MONÉ Frequently asked Questions

Picture Accurancy

Please note that our handmade jewelry is one-of-a-kind. They are all similar to the picture, but the shape and shade of stones/pearls used may vary.

Payment Methods

We accept the majority of credit and debit cards. Cash on delivery is also accepted in Greece and Cyprus, with a fee of €2.00. Bank transfer is also available. You will receive an email with our bank details and instructions once you have placed your order. Once payment is confirmed, we will proceed with the delivery of your parcel.

Shipping Policy

We have worldwide standard shipping. The cost of delivery is estimated depending your Zone. For deliveries in Greece and Cyprus we are in partnership with Speedex , ACS and Courier Center. For all orders in Greece that are from €50.00 and above, shipping is free. If you live in Greece, you can choose the "Cash on Delivery" payment option, there is an additional charge of €2.00. 

Exchanges and Return

You can contact us to return your item within 3 days of delivery. Please read more information about the procedure on the “Return-Exchange” page.

Do you still have questions? Feel free to contact us anytime.